MY LIFE PHILOSOPHY
To achieve success, that savours, not of Victory but of personal growth, we must have passion in what we do, as it will feed our soles with a sense of purpose and duty”
MISSION STATEMENT
Team oriented, confident, professional and passionate manager with significant experience in the hospitality industry and private household. Immaculate presentation, excellent communication and interpersonal skills, with an eye for detail, with a strong trait for organization and leadership skills. Likes to travel, cooking, pets.
CAREER HISTORY
Personal Manager 2024 – Present
Private Household Dublin, (IE) & KL, Malaysia
Operations
Oversaw the maintenance and management of all properties, with local contractors for home renovations and minor repairs, ensuring timely execution and adherence to specified requirements. Prioritised property setup before departure, ensuring compliance with established standards.
Managed wardrobe inventory across all five properties, updating records for clothing alterations and allocations. Oversaw local contractors for home renovations and minor repairs, ensuring timely execution and adherence to specified requirements.
Financial Management
Tracked and managed property expenses, ensuring timely bill payments. Prepared, cooked, and served meals to the principal. Procure clothing and personal items as necessary. Respond promptly to emails and online
Customer Service & Guest Satisfaction
When accompanying the principal, ensured that all necessary requirements were communicated to the hotel, airport transfer, and restaurant staff to facilitate the principal’s comfort and relaxation in the new surroundings. Assumed all requisite roles, including housekeeping, culinary assistance, transportation, and personal assistance.
House Manager / Butler 2019 – 2024
Private Household London
Operations
I managed various events, ensuring precise food and beverage purchases. I coordinated contractors for adjustments or flat changes, minimising disruptions. I organised comprehensive travel, including packing, outfit selections, and airport transportation. I managed housekeeping, creating schedules and assisting during peak times. I conducted inventory assessments to maintain supplies and ensure continuous service. I provided reliable transportation for principals, ensuring punctuality and comfort. I established clear service guidelines for music, drinks, and lighting, enhancing the event experience. I prepared simple, nutritious meals for guests.
Guest Satisfaction & Customer Service
I consistently ensured high-quality hospitality service that prioritised guest comfort and satisfaction. I took the initiative to learn individual dietary preferences of guests, which allowed for the thoughtful preparation of light meals that catered to their specific needs, fostering a sense of care and attention. I diligently monitored schedules to set reminders, ensuring that no commitments or appointments were overlooked, thereby enhancing overall guest experience.
Financial Management
I assisted in the meticulous tracking of monthly expenses, which involved gathering receipts and categorising expenditures, ensuring that financial management remained organised and transparent.
Recruitment
I oversaw the entire recruitment process, focusing on attracting and selecting high-quality staff who aligned with the organization’s standards and values, ensuring that a capable and dedicated team was always in place to meet operational demands.
General Manager – Grayson’s 2017 – 2019
QVC Chiswick London
Oversaw business operations, achieving a 43% Gross Profit through cost control and sales enhancement. Generated £1. 8 million in annual revenue, reduced labour budget by 1. 5%, and implemented themed menus.
General Manager – Creative Events 2015 – 2017
Dulwich Picture Gallery London
Designed custom menus, managed staff, and controlled costs to achieve a 43% GP. Demonstrated leadership in guest hospitality, reducing waste and negotiating with suppliers.
General Manager Quarter Group 2014 – 2015
Heals Quarter Café, River Quarter Kitchen & Chelsea Quarter Café. London
Worked across three venues, conducting H&S visits, market surveys, and managing staff, finances, and inventory.
Manager & Owner CJM – Catering, Events & Restaurant Service, Ltd 2002 - 2014
Lisbon
Successfully launched and operated three businesses in Lisbon, including a corporate events and catering company, a fine dining restaurant, and a retail restaurant. Founded an innovative catering company offering bespoke menus.
