To work in a dynamic and challenging environment where I
will be able To develop my professional leadership and
communication skills up to higher managerial level and to
steer the organization to greater heights in terms of
profitability and success. Currently working as a Butler
employed by Palais Namaskar in Marrakech – Morocco. I am
mainly responsible for household management. Common
work activities of a Butler include handling appointments
and schedules, supervising wardrobe, overseeing table
service, taking care of valuable objects. g staff, and making
A-level High School Literature Certificat Ibn Abad High School
MARRAKECH / 2009 - 2010
Hospitality & Tourism Vocational Degree I. S. T. H. T Hospitality &
Catering Institute MARRAKECH / 2013
BUTLER PALAIS NAMASKAR Room Division MARRAKECH / Since
* Main Responsibilities:
- Answering queries and resolve concerns of the guestsand clients.
- Managing food service, room service and cleanliness tasks.
- Supervising teams of 4housekeeping and room service members.
- Restocks the mini-barwith the guest preferred drinks.
- Escorting the guests onshopping trips and Excursions.
- Anticipating the guest’sneeds and fulfil all guest requests with
- Record and accumulate thedatabase of guest preferences in the
- Work in combination withRoom Service and Concierge to offer a
much more personal service.
- Controlling the drycleaning, laundry, repairs, plus ironing clothes and
- Set up a romanticevening in the bath, suite with appropriate
Lighting, drinks and amenities.
RESTAURANT ASSISTANT - MANAGER GUEST HOUSE RIAD
ANAYLA FOOD & BEVERAGE MARRAKECH / October 2010 -
Main Responsibilites :
-Assists the Restaurant Manager in the overall operations of the restaurant.
-Assists in inventory control and budgeting.
-Supervise and motivate staff to perform their best.
-Communicate with clients and evaluate their needs.
-Handle complaints from customers.
-Make sure all employees adhere to company’s policies and guidelines.
-Strong interpersonal and organizational skills
-Ability to work under pressure and for long hours
-Possess exceptional public communication skills
-Excellent time-management skills and ability to multi-task
English : Intermediate Level
Arabic : Mother Tongue
French : Fluent Fluent