Highly organized professional with experience in hospitality and customer service. Adept at managing multiple tasks and
providing high-quality customer service and support to guests. Possesses excellent communication and problem-solving
skills and a strong knowledge of hospitality products and services. Proven track record of providing the highest level of
customer satisfaction, resulting in increased guest loyalty and repeat visits.
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business
performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to
different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency
to meet company needs and increase service value.
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a
good work ethic and the ability to quickly adapt to new tasks and environments.
SKILLS:
•Excellent customer communication and presentation
skills
• Certified in air safety rescue procedures
• First aid and CPR certified
• Maintains a strong professional attitude
• Ability to deal with reconcile difficulty or uncomfortable passengers
• Well spoken with a professional demeanor at all times
• Superb communicator
• Detail oriented with outstanding organizations skills
• Flexibility to understand when to follow directions and when to lead
• Customer Service
• Professional Appearance
• Reservation Management
• Reservation Processing
• Guest Relations
• Basic accounting
• Request management
• Computer Skills
• Hospitality services
• Time Management
• Problem-solving skills
• Phone and Email Etiquette
• Office Organization
• Detail Oriented
• Data Entry
• Data Confidentiality
• Records Management
• Payment Collection
• File Management
• Concierge services
