Assistante personnelle, House manager

Alice ORTNER

Profile
Accomplished and highly organised Property and Contracts Manager with extensive experience overseeing luxury properties in the French Alps. Demonstrates exceptional reliability, discretion, and communication skills, with a proven track record in managing high-value assets for discerning clients. Adept at operating in both private and corporate environments, offering fluency in English and French. Brings a strong background in executive support, hospitality, and project management within international and multicultural settings.
Seeking a Property Manager or Executive Assistant position to utilise expertise in operations, client relations, and asset management.
Key Skills
• Luxury Property Management
• Executive & Personal Assistance
• Contract Negotiation & Administration
• Project Management
• Supplier & Stakeholder Relations
• Financial Administration & Budgeting
• Staff Recruitment, Training & Leadership
• Event Planning & Hospitality Management
• Problem Solving & Analytical Thinking

Languages Bilingual English & French

Professional Experience:

Jan 2021 – Present Purple Ski/Ski France, France Property & Contracts Manager
• Property manager of 40 chalets in the Alps, some of which are the most prestigious and award winning chalets in France
• First point of contact for French/British chalet owners and liaison with operational team
• Quality control of the high end chalet portfolio
• Organising and overseeing of repairs/maintenance/upgrades in the properties - third party supplier management
• Negotiation, organising, updating of contracts between owners and Eurogroup, producing invoices and organising payments to owners/suppliers, responsible for procurement of chalet inventory, management of annual H&S checks on properties, management of property records, management and maintenance of property inventories

Dec 2018 – Dec 2020 HNW Family, Meribel, France Project Manager/Private PA
• Project management of construction of two luxury chalets - liaising between French speaking contractors and English speaking principle – translating at meetings between French and English, stakeholder and relationship management - with engineers, architects, project manager, local council etc., obtaining and negotiating quotes and contracts, diary management, correspondence and inbox management
• In depth research on all aspects of build/techniques, sourcing new contractors, translation of documents, proof reading, meeting preparation and note taking
• Private PA in Family Office, Property management and organisation of repairs, handling/managing and writing correspondence in French, responsible for insurance/repairs of four vehicles, management of supplier/utilities contracts, diary supervision, reservations, administration

Nov 2015 – Nov 2018 Consensio Holidays, France Operations Manager
• Directed operations of seven luxury chalets for the Alps’ top, award winning chalet company, the emphasis being on delivering a world-class hospitality service
• Recruitment and management of 35 seasonal staff and responsible for the performance of each team member, including training and development of staff, dealing with HR issues
• Managing suppliers and organising repairs/maintenance of the chalets
• Liaising with chalet owners throughout the year and handing back chalets at end of winter. Full responsibility for maintenance and inventories

June 2014 – Oct 2015 Roth Bar & Grill (Hauser & Wirth Somerset), Bruton Events Manager
• Support of launch of new restaurant at leading contemporary art gallery
• Organising of events from initial enquiry to completion – large VIP dinners, weddings, ticketed events and parties
• Management of staff training, financial reporting, daily operations

Nov 2013 – April 2014 Consensio Holidays, Meribel, France Chalet Manager
• Managing a luxury chalet for the Alps’ top chalet company, the emphasis being on delivering a world-class hospitality service
• Responsibility for every aspect of the chalet operation including customer service, administration, concierge/PA service for clients e. g. booking of travel, ski lessons, activities, hotels and other administrative tasks for guests, responsible for chalet accounts and budgets, health and safety, maintenance of chalet, inventories and stock takes
• Responsible for the performance of each member of the chalet team including training and development of staff

2003 to 2014 -
Held PA to CEO roles, administrative and office management roles at organisations including Linklaters and Land Heritage UK Ltd, supporting investor relations, document management and general office operations.
Provided secretarial and administrative support in various offices, including audio and copy typing, correspondence, and translation between French and English. Worked across the UK, France, and Spain as a chef in luxury chalets, villas, private households, and at high-profile events in London.
Demonstrated adaptability and professionalism in both hospitality and corporate environments.
Developed strong organisational, communication, and bilingual skills throughout these varied roles.

Education and Training

Sept 2007 – July 2008 Leiths School of Food and Wine, London
• 9 month Diploma in Food and Wine, pass with Distinction
• Level 2 Food Safety in Catering, Level 2 Health and Safety, COSHH Certificate
• Levels 1 and 2 in Wines and Spirits (WSET)
Aug – Sept 2002 St James’ Lucie Clayton College, London
• Intensive secretarial course
• Microsoft Word, Excel, PowerPoint, Access, Outlook, Publisher. Audio and copy typing (65 wpm)
1997 – 2002 St Mary’s School Ascot, Berkshire
• A-Levels: Chemistry A, French A, Biology B

Assistante personnelle, House manager
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